Terms and Conditions – LukiBug

Terms and Conditions

Shipping

At this time we offer free shipping within Canada for orders $40 and up before taxes. Otherwise a flat rate shipping fee of $6.99 applies across Canada. We also offer free local pick up in the Bradford (Ontario) areas. Orders in Canada are shipped via Canada Post and are usually shipped within 72 hours of the order being placed. Normal Canada Post delivery time can take up to 10 business days once the order has been shipped. Insurance can be purchased by request. LukiBug reserves the right to decide what delivery method to use for free shipping.

IMPORTANT: Please note that LukiBug.com is not responsible for any additional delays due to Canada Post disruption. Find the latest updates regarding any service disruptions on the Canada Post website.

Letter mail shipping is available for very small, flat items. Please contact us before choosing this option to ensure that your item qualifies. Please note this option does not include tracking or insurance and is at the buyers own risk. Also note that just because the letter mail option is available, it does not mean that all items will fit to qualify for letter mail shipment.

Free local pickup is available in Bradford, Ontario. Simply choose the free local pickup option at checkout and contact us to arrange a pick-up time.

We currently DO NOT ship to the US or International.

In the extremely rare occurrence that something is damaged or lost LukiBug cannot be held responsible.

Packages of excessive weight or to remote areas may be subject to additional shipping costs.

If a parcel is refused and returned to sender the customer will be responsible for the shipping fees, to resend the item, or if the order is cancelled a 10% restocking fee will apply.

If your order contains an item that is listed as pre-order or back-order, your entire order will be held and ship together unless separate shipping is paid.

Product Pricing

Although we strive for 100% accuracy, occasionally a typo or pricing error may occur. We are not responsible for pricing typographical or other errors , and we reserve the right to cancel any orders resulting from such errors.

Due to fluctuations in the economy, pricing is subject to change without notice.

Order Discrepancies

If you find any discrepancy in your order (quantity or colour selections) you must contact us within 14 days.  Beyond this time period we will be unable to conduct a proper investigation.

Print placement requests can be added in the “Notes” section of your order and we will try our best to fulfill requests. Our inventory is limited and for that reason we are unable to guarantee print placements.
 
Product photos on Lukibug.com are for display only. The print placements on product photos are not necessarily the same print placements as those sold.

 

Returns & Exchanges

Your satisfaction is very important to us.

Returns will be accepted within 14 days of delivery on new, unwashed, unused items in the original packaging. Items must be in re-sellable condition, free of marks, odours and/or hair.  You MUST contact us prior to returning an item. Please note that you will be responsible for the cost of returning the items.

Refunded items are subject to a 10% restocking fee. Shipping costs to return items are non-refundable. Actual shipping costs (not the flat rate fee we charge) will be deducted from the refund amount.

If your order exceeded the minimum for free shipping ($40) and the return drops the order below the minimum, the actual shipping costs from the original order will also be deducted from the refund amount.

Clearance and sale items are final sale.

We are happy to exchange an item for a different colour or size within 14 days but please note that you will be responsible for the shipping costs.

Orders and Payments

You can pay for your order online with PayPal or Credit Card. Please note that if payment is not received within 24 hours your order will be cancelled (local pick up excluded). If you are local and picking up your order there is also an option to pay cash – please contact us if you would like to pay by cash.

Warranty

LukiBug.com purchases do not come with any warranties, however please contact us and we will do our best to help make things right – your satisfaction is important to us.

Inventory Availability

The availability information presented on our site is the most current, accurate inventory information we have, but errors do occur and this information does not constitute a guarantee or promise of availability. It is not our policy to have items available for sale that are not ready to ship that day, unless noted as a pre-sale. Very occasionally, an error may occur. If this does happen, the customer is notified within 72 hours and is given replacement options where available.

Coupon/Discount Policy

If you have a coupon code, please enter it in the coupon code box. Only one coupon or discount can be applied to each order, if more than one discount applies, the larger discount will be applied.

Sales

We regret that sale prices cannot be applied to previously purchased merchandise. We do not offer price adjustments on previously purchased merchandise. Sale prices may end at any time.

Cancellations

LukiBug works to process orders as quickly as possible, for this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please send an email to sarah@lukibug.com and we will do our best to cancel your order. If your order has already processed, please see our Returns/Exchanges policy for further instructions.

Pre-Orders & Back-Orders

LukiBug strives to deliver orders in a timely manner and as soon as possible. Pre-orders & back-orders are usually ordered along with regular inventory shipments. However in extenuating circumstances, pre-orders and back-orders may be ordered outside of regular inventory shipments at LukiBug’s discretion. That said, we receive new shipments regularly, and therefore can ship pre-orders and back-order items within the estimated timeframe of 1-8 weeks (includes imported shipments from international distributors). We thank you for your patience and appreciate your understanding.

Price Match

LukiBug price matches competing online Canadian retailers. You have two ways of requesting a price match: (1) Request a price match by email, simply email us at service@lukibug.com, or (2) Request a price match by sending a message on our Contact Us page.

PRICE MATCH CONDITIONS:

We will match direct competing online Canadian retailer prices and will follow the same limitations and exclusions set forth by them. We do not match marketplace sellers like eBay, Amazon, buy/sell/trade groups.

The direct online competing retailer product must be identical to ours and in-stock at the time of the request for price match. Namely the brand, size, model number, model year and colour and be “first quality”. LukiBug does not match prices on items that are custom or second-hand. The product must be in-stock at the direct competing online retailer.

The product cannot be a clearance/close out item or similar. LukiBug does not match prices in clearance, closeouts, liquidation sales or pricing errors. Prices will not be matched for products promoted with any language similar to “limited time”, “limited quantity”, “while supplies last”, etc.

Quantities available for price match may be limited. LukiBug reserves the right to limit quantities on a price match.

Price match or coupon code — whichever provides the best price. Our price match policy is to ensure that our customers get the best price available. If you are shopping with a LukiBug coupon code and also looking for a price match, we will apply the price match OR the coupon code – whichever provides the best price.

Manufacturers’ coupons may not be used with a price match. Unfortunately we are unable to accept a manufacturers’ coupon with a price match at this time.

Prices are matched up to 7 calendar days after date of purchase. LukiBug will match any advertised price that meets our price match policy conditions up to 7 calendar days after purchase. Sale, clearance and seasonal items are not eligible for price adjustments.

Coupon code adjustments cannot be applied after date of purchase. Regrettably we are unable to apply coupon codes for previous purchases at this time.

Right To Refuse

LukiBug reserves the right to provide and refuse products and services.